FOR THE RED LION TEAM
Welcome back. Sign in to manage your tables and guests.
THE RESERVATIONS DESK
Your next service, at a glance. Kitchen limit: 16 guests arriving in any rolling 30 minutes.
Add a booking + Print service sheet Block a dining session Customers & loyalty Refresh
Date Period Daily view Weekly view Monthly view All bookings / customer search Service Lunch & dinner Lunch Dinner Booking type All booking types Regular tables Christmas Parties Search guests
Reservations Show cancelledDate / service Guest / contact Time Party Table Requirements Status Manage
No bookings found for this view.
Add a booking Close Look up an existing customerNew customer / enter details Booking typeRegular table Christmas Party Date Guests
Arrival timeChoose a date first Full name Email (optional) Telephone
Assigned tablesAssign automatically Rearrange tables for a group over twelve Select any tables you will move or combine for this party. Check that the planned layout seats everyone. Selected tables cannot overlap another booking.
I have arranged seating for everyone and agreed how the kitchen will serve this party. This overrides the normal 16-cover arrival limit.
Deposit received over the phone / in person For a booking with less than 48 hours’ notice, I have arranged the pre-order with the kitchen.Dietary needs / requirements Staff notes Customer has explicitly agreed to receive email offers and loyalty rewards.
Save staff booking
CUSTOMER DIRECTORY
Familiar faces. Visits, preferences and a thank-you for coming back.
Find a customer ShowAll customers Ready for a loyalty gift Email offers permitted Christmas Party contacts
A loyalty gift is available after ten completed visits within a rolling twelve months. Staff choose when to issue it; no vouchers are sent automatically.
Customer Contact Completed visits Last visit Loyalty Email permission Profile
No customers found.
Customer Close
Name Telephone Customer notes Customer permits email offers and loyalty rewardsConsent record (required when granting permission)
Save profile Past visits & bookings
Add a paper visit Visit date Time
Booking typeRegular table Christmas Party Old booking reference (if known) Record completed visit Loyalty vouchers
Gift typeMoney-off gift (£) Percentage discount (%) Value / percentage
DeliveryCreate for printing / handing over Email to customer Offer terms (shown to the customer) Single use. Expires six months after issue. Issuing uses ten qualifying visits.
Issue gift voucher
Add customer / paper record Close Full name Email Telephone
Provide an email address or telephone number. Matching existing details will reuse that profile.
Past visit date (optional) Visit time
Booking type for this past visitRegular table Christmas Party Old booking reference Notes Customer explicitly permits email offers and loyalty rewardsEvidence of permission
Save customer
Import customers & past visits Close Download the CSV template . Use one row per customer or completed visit. Repeat the customer’s details for each visit.
Dates: DD/MM/YYYY. Time: HH:MM. booking_type: standard or christmas. Leave visit_date blank for contact details only. Email marketing permission requires both marketing_email=yes and a consent_note recording the customer’s agreement.
Choose a CSV file Or paste CSV Preview import
Confirm import
The Red Lion · Staff area Times shown in Europe/London